Automated Log Work - We are having trouble connecting to Automated Log Work

Problem

The Automated Log Work does not load with message

“We are having trouble connection to Automated Log Work. Try contacting developer for support”

You can have screen similar to attached below

trouble screen

Solution

  • open JIRA in new browser window or

  • clear browser cache

 

Cause

This is know Atlassian ecosystem problem with caching applications