Problem

When automatic mode is enabled and issue is state has been changed to "Closed" state work time is not logged.

Root Cause 1

Plugin (user Automated Log Work) needs following permissions set per project to work properly:

• • Work on Issue
  • Edit Issue

Use Permission Helper to check if appropriate permissions are set

Root Cause 2

"Closed" state property "jira.issue.editable" is set to "false"

This means that JIRA forbids to edit (also add "Work Log" ) for an issue in the state.

How to change this property

1. 1. Go To JIRA Administration->Issues->Workflows
   2. Click "Edit" button so edit selected workflow
   3. In Diagram view click (select) "Closed" state
   4. Click "Properties" link on dialog (right hand side of the window)
      
   5. Change property jira.issue.editable=true
      

References

https://confluence.atlassian.com/jira/allow-editing-of-closed-issues-138704.html