Symptoms

Recurring Tasks are not created and error message is shown


Cause

User "Recurring Task for JIRA" user do not have proper permission set



Resolution


Add-on Recurring Task for JIRA as user "Recurring Task for JIRA" is creating issues.

All permission have to be checked for "Recurring Task for JIRA" user

1. Permissions

2. Screen

Field reporter should be configured on issue create screen

Navigate to:

    1. JIRA Administraton->Projects
    2. Click on selected project
    3. On left panel click "Screens"
    4. Click on screen link in "Create Issue" row (check for each issue type)
    5. Check if screen contains "Reporter" field"


3. Workflow


Navigate to:

  1. JIRA Administraton->Projects
  2. Click on selected project
  3. On left panel Click "Workflows"
  4. Edit workflow. Select pen icon on the right in "Operations" table column
  5. Click "Diagram" to switch to diagram.

  1. Check all associated project workflows "validators"


    "Recurring Task for JIRA" is capable of passing all validators


    Validators

  2. Check "Create Issue" screen



4. Application access

Please make sure that user "Recurring Tasks for JIRA" has granted application access


Please visit Atlassian documentation Manage application access for details