In case of any problems or questions regarding our applications, please contact us at Gebsun Customer Service or support@gebsun.com.
Gebsun aims to respond no more than 24 business hours from the time of your request. We use our best effort to perform the Support in accordance with the SLA, but we will not be responsible for delays caused by the Client or for reasons beyond our control.
Response time SLA to Atlassian for customer escalations less than 48h
Critical servility bugs, to be fixed in product within 1 week of being reported and confirmed
High servility bugs, to be fixed in product within 2 weeks of being reported and confirmed
Medium servility bugs, to be fixed in product within 4 weeks of being reported and confirmed
When a Critical security vulnerability is discovered by us or reported by a third party, and confirmed by us, we will issue a new, fixed release of the affected product as soon as possible.
Monday - Friday, 8AM-8PM Central European Time (CET)
Gebsun office is closed on major holidays including: