In case of any problems or questions regarding our applications, please contact us at support@gebsun.com.
Gebsun aims to respond no more than 24 business hours from the time of your request. We use our best effort to perform the Support in accordance with the SLA, but we will not be responsible for delays caused by the Client or for reasons beyond our control.
Business Hours
Monday - Friday, 8AM-8PM Central European Time (CET)
Gebsun office is closed on major holidays including:
- New Years Day (January 1st)
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- Second Christmas Day (December 26th)
- New Year’s Eve (December 31st)
Support Includes
- help with issues during application installation
- help with issues during application upgrades
- troubleshooting of problems found in our application
- help identifying workarounds
Support Does Not Include
- application training
- Clients who do not have a valid and current license or active subscription.
- support related to non Gebsun applications
- support for Confluence, JIRA or other Atlassian applications issues